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Our Frequently Asked Questions
Please read our FAQ before sending us an email
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Once we receive your return a refund will be made within 14 days. We do not refund shipping charges unless an item is faulty. An email confirmation will be sent to confirm your refund has been processed. A refund will then be initiated into your account from Macron.
Personalised products with custom initials, badges or prints cannot be refunded.
Our shipping is based on the number of items bought through our shop, our standard flat rate is £3.50 per basket up to 5 items, 6 to 10 items are priced at £7.50 per basket and 11 items and over is based at £8.50 per basket, Free delivery for basket total of £100 and over. We also offer FREE local pick up from our store.
We use the very safe and trusted PAYPAL payment gateway for our payment methods, this includes the most popular Credit and Debit cards.
Due to the unique nature of business here at the Macron Store West Midlands, products can take up to 3-4 weeks to be shipped out to you. This comes down to the process that we go through where the garments are ordered from our warehouse in Italy which take 3-4 days to reach us and then they go into the embroidery and printing queue here at our store.
As mentioned, we use the most secure payment system on the internet, PAYPAL, no payment details are stored on our website. The only information that we must retain is your account details for delivery etc. This data is not shared with any third party and remains secure on our website.
When you complete your order you will receive an automatic email from our shop stating that your order is being processed. We also receive this email and we then order your items for you, when completed and ready to ship we will then send you the final email telling you that your order is with our courier service and is ready to be shipped.
Yes, you receive your invoice in your final email from us.