Updated Thursday 30 August 2018

Q3 ACADEMIES – PE KITS

IMPORTANT INFORATION FOR PARENTS, FAMILIES, GUARDIANS AND CARERS.

LATE ORDERS: Please note that in line with previous guidance, orders placed in August cannot be guaranteed for the start of term.

We have received a very large number of late orders after the end of July . The majority of these will NOT be delivered for the start of term.

We are working through the online orders in the order they were placed and large numbers of orders are being dispatched every day.

ORDER TRACKING: We cannot stop the production process to search for the location of individual orders or garments as this delays the process. Therefore, we cannot give an exact delivery date for late orders placed in August. There are no exceptions to this.

If you call the store, you will be told the same information shown above.

WHEN TO CALL THE STORE

• If you need to order garments in both child & adult sizes e.g. Small (S) and Medium (M)
• If you need to order 3XS or XXS garments
• If you have been notified of a dispatch of order but it hasn’t arrived
• If you have an ongoing query being dealt with by Macron staff
• If you wish to visit the store to try garments on
• If there is a problem with an order you have received

For other queries, please refer to this page for guidance.

WE DO NOT HOLD STOCKS OF PE KIT IN STORE

DELIVERY: There is no shortcut via collection from the Bromsgrove store. Orders are shipped from our production centre in Wales as soon as they are completed, so home delivery is quicker than store collection by at least one working day.

STORE COLLECTION: If you select “Collect from store”, this DOES NOT mean your local uniform store or Q3 Academy – you will be required to collect your order from MacronStore West Midlands in Bromsgrove.

SIZING: We hold samples for sizing purposes in the Bromsgrove store. If you missed the in-school sizing events held at each Q3 Academy and wish to try the garments on, you are welcome to come to store to confirm sizes. It is recommended that you phone ahead to confirm on 01527-888911.

Orders will still need to be placed online afterwards.

We are receiving a large number of calls about sizes. We cannot advise sizes based on a child’s age, as there is such a variance. This is the reason that we held a number of sizing events at each site, where children could try on the actual garments.

There is no refund or exchange policy on sizing once garments are embroidered.

ONLINE SIZE GUIDE: To view our online sizing guide CLICK HERE

When referring to the sizing guide for Q3 PE Kit, please refer to the Men/Unisex and Kids Sections.

Sizes run as follows: 3XS, XXS, XS, S, M, L, XL, XXL, 3XL

Please note that 3XS and XXS are very small – usually smaller than those needed for secondary school, age. However, if you do need to order 3XS or XXS, please contact the school.

Q3 AcademIES ONLINE STORES

To go to the Q3 Great Barr online shop, please CLICK HERE

To go to the Q3 Langley online shop, please CLICK HERE

To go to the Q3 Tipton online shop, please CLICK HERE

GENERAL NOTES

If you cannot complete an online order because your child needs some items in child sizes and some in adult sizes, please call the store on 01527-888911 between 10am and 4pm.

We strongly recommend that you attend a sizing event to ensure that you order the correct size, as refunds cannot be issued.

To view our sizing guide, please CLICK HERE. Please note that kids’ sizes vary massively and we cannot recommend sizes based on age. This is the reason that we have held a number of events at each site to give all families the opportunity to try the garments on the children.

Online orders placed in August risk missing the start of term.

You cannot order in store at Bromsgrove.

After the start of term, a process will be confirmed for ordering single items from the packs.

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